The mobile banking service, that is, the one offered by financial institutions through their mobile apps, seems to be gaining more users among other channels. These types of applications have become so popular that there are institutions that have more than 50% of their client portfolio digitized. But it is not just about having a...
Mobile banking in Africa: Changes & Challenges COVID has had an enormous impact on almost every aspect of life, and financial services have been especially hit throughout this crisis. Consumer behavior was forced to change due to the risk of infection, which has shifted the old dynamics in terms of communication and access. Before the...
Fintech has revolutionized the financial industry. Ever since fintech companies began to flourish in the 90s, the financial industry has birthed new and exciting ideas aimed at improving user experience and helping financial institutions become more efficient and provide a better service. Fintech and innovation are great tools to promote financial inclusion. In fact, between...
